Support.

Stuck on a race, hit a bug, or just want to send feedback? You're in the right place. We typically respond within one business day.

📧 Email support

For all gameplay issues, account questions, and feedback.

support@swipetrack.run

🛡️ Privacy questions

Data requests, deletion, or anything covered by GDPR/CCPA.

privacy@swipetrack.run

⚖️ Legal & press

Press inquiries, partnerships, and legal correspondence.

legal@swipetrack.run

⏱️ Response time

We aim to reply to every email within 48 hours on weekdays. Complex issues may take a little longer — we'll let you know either way.

📱 What to include

To help us help you faster, please share:

Your device model and OS version (iPhone/iOS or Android)
The SwipeTrack app version (Settings → About)
Steps to reproduce the issue

Quick fixes

Troubleshooting

Most issues clear up with one of these steps before you even need to email us.

🔄

Force-quit and reopen

Swipe up from the bottom of your iPhone, swipe SwipeTrack off the top, then relaunch. This fixes the majority of one-off glitches.

🆙

Update iOS & SwipeTrack

Make sure you're on the latest iOS and have the most recent App Store update. Many issues are addressed in patch releases.

🔁

Reinstall the App

If a problem persists, first link Sign in with Apple from Profile and confirm synchronization, then reinstall. An Apple-linked account can restore progress. An unlinked guest may be recoverable on the same iPhone through Keychain, but this is not guaranteed across devices.

Help center

Frequently asked questions

SwipeTrack requires a deliberate downward swipe (roughly 0.5 cm or more on most iPhones). Quick taps and short flicks are intentionally ignored to prevent accidental input. Make sure you're swiping downward, and that your screen protector or case isn't blocking the very edges of the display.

Two reasons. (1) Wrong-side swiping: alternating left-right is required. Repeating a side bleeds 40% of your drive and resets your combo. (2) Stamina: the harder you push, the faster stamina drains. When stamina runs out, your top speed is capped — pace yourself, especially in 800m and longer.

Version 1.2.0 synchronizes progression with your SwipeTrack account. On the original iPhone, a guest account may survive reinstall through iOS Keychain. For reliable reinstall or cross-device recovery, open Profile and link Sign in with Apple before deleting the app, then use Restore with Apple after reinstalling.

Game Center achievements and leaderboards are planned for a future update. We'll announce them in-app and on this support page when they ship.

An internet connection is required to initialize your account, synchronize authoritative progression, submit completed races, and load global leaderboards. If a submission is interrupted, SwipeTrack keeps the pending result and retries it before another race can begin.

Yes! SwipeTrack is available on Android via early access closed testing. Visit our Android Early Access page to sign up with your Google Play email.

Every race distance has its own global leaderboard, plus top speed, total distance, and best average speed boards. Your display name and qualifying result are visible to other players. If someone passes you in the rankings, you can opt in to a rank-update notification.

No. SwipeTrack automatically creates a guest account, and all core features work without Apple linking. Linking Apple is optional and gives you reliable account recovery after reinstalling or moving to another iPhone.

Open Profile from the bottom navigation. You can choose a unique public display name and customize shirt, pants, shoes, skin, and hair colors. Your display name appears on global leaderboards.

Please email support@swipetrack.run with as much detail as possible. We read every message — feedback from real runners directly shapes the roadmap.

SwipeTrack uses iOS-standard "Edge Protect" so the very corners of the screen need an extra confirmation tap. You can also start your swipe slightly inside the screen edge for the most reliable input.

Open Profile → Delete account and confirm permanent deletion. This deletes the active server account and its gameplay data; during the PlayFab transition, deletion of mapped legacy data is also queued. Uninstalling alone does not delete server data. For help or support-email deletion, contact privacy@swipetrack.run.

Still stuck?

We'll get you back on the track.

Send us a note. We read every email and we genuinely love hearing from runners.

Email Support → Back to the game